Support & FAQ
Find answers to common questions below. Can't find what you're looking for? Contact us.
Subscription & Billing
How do I cancel my subscription?
You can cancel your subscription at any time:
- In the App: Go to Settings → Subscription → Cancel Subscription
- Online: Visit app.probeauty.ai/settings → Subscription
- Email: Contact billing@probeauty.ai
Your subscription will remain active until the end of your current billing period.
Will I be charged automatically?
Yes, your subscription renews automatically at the end of each billing period. You'll be charged the current subscription price unless you cancel before the renewal date. You can check your renewal date in Settings → Subscription.
How do I update my payment method?
To update your payment method:
- In the App: Go to Settings → Subscription → Update Payment Method
- Online: Visit app.probeauty.ai/settings and update your billing information
Payment is processed securely through Stripe.
What is your refund policy?
Web (Stripe): Full refund within 14 days of your initial purchase — email support@probeauty.ai.
iOS (App Store): Refunds are handled by Apple at reportaproblem.apple.com.
When you cancel, your subscription remains active until the end of your current billing period. See our full Refund Policy for details.
Why was I charged?
Your subscription automatically renews at the end of each billing period. Check your renewal date in Settings → Subscription. If you believe you were charged in error, please contact billing@probeauty.ai with your transaction details.
How do I upgrade or downgrade my plan?
You can change your subscription plan in Settings → Subscription → Change Plan. Upgrades take effect immediately, and you'll be charged the prorated difference. Downgrades take effect at your next billing date.
Account & Login
I can't log in to my account
If you're having trouble logging in:
- Click “Forgot Password” on the login screen
- Check your email (including spam folder) for the reset link
- Create a new password
Still having issues? Contact support@probeauty.ai with your account email.
How do I reset my password?
Click “Forgot Password” on the login screen and enter your email address. You'll receive a password reset link within a few minutes. Be sure to check your spam folder if you don't see it.
How do I delete my account?
To delete your account:
- Go to Settings → Account → Delete Account
- Confirm your decision
Warning: Account deletion is permanent. All your data, including client information and images, will be permanently deleted within 30 days. Cancel your subscription first to avoid being charged.
You can also request account deletion by emailing privacy@probeauty.ai.
How do I update my profile information?
Go to Settings → Profile in the app or at app.probeauty.ai/settings. You can update your name, business information, specialty, and other profile details.
Technical Issues
The app keeps crashing
Try these steps:
- Update to the latest version of the app
- Restart your phone
- Uninstall and reinstall the app
- Make sure you have a stable internet connection
If the issue persists, contact support@probeauty.ai with your device model and app version.
Features aren't loading properly
If features aren't loading:
- Check your internet connection
- Try logging out and back in
- Clear the app cache (Settings → Clear Cache)
- Update to the latest app version
My Instagram/Facebook automation isn't working
Social media automations may stop working if:
- Your access token has expired — reconnect your account in Settings → Integrations
- Meta has updated their policies — check your Meta Business Suite for any action required
- Your Instagram account is not a Business or Creator account
Need help? Contact support@probeauty.ai.
ChatGPT & Claude
How do I connect ChatGPT or Claude?
Open the ChatGPT & Claude page in ProBeauty AI and follow the steps for your assistant. Find ProBeauty AI in your assistant's directory, sign in to ProBeauty AI and approve the connection. Full walkthrough on our ChatGPT & Claude page.
- ChatGPT: Every plan, including Free. Open Plugins and search ProBeauty AI. On Business, Enterprise or Edu, your admin may need to allow it first.
- Claude: Every plan, including Free. Find ProBeauty AI under Settings → Connectors → Discover. On Team or Enterprise, an owner turns it on first.
Once connected, try “What does my week look like?”
What can ChatGPT or Claude see and do in my account?
It can read your schedule, clients, services and open times, as far as your role allows.
It can book, reschedule, cancel and send payment requests only while Allow booking changes is on for that connection, and it texts your clients only while Let it text your clients is on. You set both when you approve the connection and can change them any time on the ChatGPT & Claude page. Clients who opted out are never messaged.
See our Privacy Policy for the full details.
How do I disconnect ChatGPT or Claude?
Open the ChatGPT & Claude page in ProBeauty AI and tap Disconnect next to the app. It loses access right away and needs your approval again to reconnect. Questions? Email support@probeauty.ai.
Privacy & Data
How is my data protected?
We use industry-standard encryption (HTTPS/TLS), secure authentication via Supabase, and encrypted storage. We do NOT sell your data or use it to train AI models. See our Privacy Policy for full details.
Can I export my data?
Yes, you have the right to data portability. To request an export of your data, email privacy@probeauty.ai with the subject line “Data Export Request.” We'll provide your data within 30 days.
Do you use my data to train AI?
No. We do NOT use your data or uploaded content to train AI models. We use existing AI services (OpenAI, Anthropic, Google) to process your requests. Your data is only used to provide the service to you.
Still Need Help?
Our support team is here to help you succeed with ProBeauty AI.
Support hours: Monday - Friday, 9 AM - 6 PM EST
See also: Terms of Service | Privacy Policy | Refund Policy