Find answers to common questions below. Can't find what you're looking for? Contact us.
You can cancel your subscription at any time:
Your subscription will remain active until the end of your current billing period.
Yes, your subscription renews automatically at the end of each billing period. You'll be charged the current subscription price unless you cancel before the renewal date. You can check your renewal date in Settings → Subscription.
To update your payment method:
Payment is processed securely through Stripe.
All subscription payments are non-refundable. When you cancel, your subscription remains active until the end of your current billing period. See our full Refund Policy for details.
Your subscription automatically renews at the end of each billing period. Check your renewal date in Settings → Subscription. If you believe you were charged in error, please contact billing@probeauty.ai with your transaction details.
You can change your subscription plan in Settings → Subscription → Change Plan. Upgrades take effect immediately, and you'll be charged the prorated difference. Downgrades take effect at your next billing date.
If you're having trouble logging in:
Still having issues? Contact support@probeauty.ai with your account email.
Click “Forgot Password” on the login screen and enter your email address. You'll receive a password reset link within a few minutes. Be sure to check your spam folder if you don't see it.
To delete your account:
Warning: Account deletion is permanent. All your data, including client information and images, will be permanently deleted within 30 days. Cancel your subscription first to avoid being charged.
You can also request account deletion by emailing privacy@probeauty.ai.
Go to Settings → Profile in the app or at app.probeauty.ai/settings. You can update your name, business information, specialty, and other profile details.
Try these steps:
If the issue persists, contact support@probeauty.ai with your device model and app version.
If features aren't loading:
Social media automations may stop working if:
Need help? Contact support@probeauty.ai.
We use industry-standard encryption (HTTPS/TLS), secure authentication via Supabase, and encrypted storage. We do NOT sell your data or use it to train AI models. See our Privacy Policy for full details.
Yes, you have the right to data portability. To request an export of your data, email privacy@probeauty.ai with the subject line “Data Export Request.” We'll provide your data within 30 days.
No. We do NOT use your data or uploaded content to train AI models. We use existing AI services (OpenAI, Anthropic, Google) to process your requests. Your data is only used to provide the service to you.
Our support team is here to help you succeed with ProBeauty AI.
Support hours: Monday - Friday, 9 AM - 6 PM EST
See also: Terms of Service | Privacy Policy | Refund Policy